Refund policy

RETURN AND REFUND POLICY

We accept eligible returns of FORM 01 shirts and FORM 03 sleeveless shirts within 14 days of delivery.

FORM 02 UNDERWEAR — FINAL SALE

For hygiene reasons, all FORM 02 underwear is final sale and cannot be returned or exchanged. The only exceptions are items that arrive damaged, defective, or different from what was ordered.

RETURN ELIGIBILITY

To qualify for a return, FORM 01 and FORM 03 items must be:

• Unworn, unwashed, and unaltered
• Free from stains, odors, deodorant, or other signs of wear
• Returned with their original tags and packaging
• Accompanied by proof of purchase

Return requests must be submitted within 14 days of delivery. Approved returns must be shipped within seven days of authorization.

RESTOCKING FEE

A 10% restocking fee will be deducted from all approved refunds. This fee is waived for approved size exchanges and items that arrive damaged, defective, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs. If Lou Karver provides a prepaid return label, its cost will also be deducted from the refund. Original shipping charges are nonrefundable.

EXCHANGES

FORM 01 and FORM 03 may be exchanged for a different size within 14 days of delivery, subject to availability. Customers are responsible for shipping the original item back. Lou Karver will cover standard shipping for one replacement item within the United States.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery with your order number and clear photographs. Lou Karver will cover the cost of correcting the order.

STARTING A RETURN

Submit a request through our Contact page and include your order number, the item being returned, and the reason for the return. Items sent without prior authorization may not be accepted.

REFUNDS

Returns are inspected upon arrival. Once approved, the refund—minus the 10% restocking fee and any applicable return-label cost—will be issued to the original payment method within five business days. Your bank or card provider may require additional time to post the refund.

Items marked “Final Sale” and gift cards are not eligible for return or exchange.